Individual coaching Terms and Conditions
These Terms and Conditions constitute a purchase contract between the purchaser ("You") and The Reimagine Lab Pty Ltd ("We" / "Us"), for the Higher Purpose Activation ("Product").
1. PRODUCT INCLUSIONS
Once you have made payment of the Fee for the Product ("Product Fee"), you will receive:
Access to The Reimagine Lab Portal ("Portal") where resources related to the Product will be stored. Your access will last for as long as the Product remains supported by Us.
One 90-minute one-on-one Activation Session (“Activation Session”) with a suitably qualified coach ("Coach")
A report provided after the Session, outlining your individual consciousness profile as covered in the Session
A 21-Day Practice course ("21 Day Practice"), comprising exercises and tools to help you build familiarity with your particular form of consciousness
A video recording of your Session (unless you choose to opt out of recording)
One 30-minute one-on-one Debrief Session ("Debrief Session") upon completion of all exercises in the 21 Day Practice
30 days of included voice memo support via the Voxer app ("Voxer Support").
2. DEFINITION OF SESSIONS
In this agreement, any reference to the word "Session" or "Sessions" applies equally to both the Activation Session and the Debrief Session.
3. SESSION SCHEDULING
The Sessions will be conducted at a time selected by You, from the range of times offered by Us (“Agreed Time”). The Sessions will be conducted via video conferencing unless otherwise agreed.
4. SESSION DURATION
The Activation Session duration is 90 minutes and the Debrief Session duration is 30 minutes. You must be on time for Your Sessions. A Session will be deemed to have commenced at the later of either the Agreed Time, or when the Coach enters the Session.
5. SESSION ELIGIBILITY
In order to be eligible to schedule and attend a Session, You must complete any pre-requisite tasks specified. These are:
a) Activation Session: submission of the Birth Details Form and the Personal Details Form;
b) Debrief Session: completion of all the daily exercises outlined in the 21 Day Practice.
6. SESSION RESCHEDULING BY YOU AND NO-SHOWS
You must provide a minimum of 24 hours’ notice to reschedule a Session. A late rescheduling fee of AUD50 will be charged for any Sessions rescheduled with less than 24 hours’ notice.
In the event that You fail to attend one or more Sessions, or You fail to attend within 20 minutes after the Agreed Time, the Session will be deemed to have taken place. No partial or full refunds of the Product Fee will be provided in this instance.
7. SESSION RESCHEDULING BY US
If the Coach is for any reason unable to attend a Session at the Agreed Time, and is unable to attend for a period of more than 4 weeks after the Agreed Time, You may choose one of the following options:
a) Reschedule the Session for a period later than 4 weeks after the Agreed Time; or
b) Terminate this agreement, in which case We will fully refund your Product Fee.
8. YOUR COACH
We warrant that the Coach assigned for your Session has completed both professional training recognised by the International Coaching Federation, and The Gene Keys Guides Programme, and is therefore capable of conducting Your Session.
9. PREPARATION FOR YOUR SESSION
You agree to perform all actions that You are asked to perform in preparation for Your Session. You acknowledge that not performing these actions may limit the benefit You receive from Your Session.
10. OUR METHODS
You understand and acknowledge that the method used in the Product combines the philosophies and structures outlined in The Gene Keys Synthesis ("The Gene Keys") with modern coaching techniques.
You understand and acknowledge that Our methods do not compel You to perform any particular actions, and that You are simply being introduced to new perspectives and structures that You may wish to contemplate and explore more deeply.
You understand and acknowledge that We do not provide advice on how You should lead your life, or on what decisions You should make.
11. YOUR COMMITMENT TO YOUR GROWTH
You understand and acknowledge that to achieve personal growth via the Product requires you to:
a) keep an open mind about Our methods and to the concepts and content presented to You in the Product; and
b) create time and space daily for deeper reflection and engagement with the aspects of Your consciousness that We have presented to You; and
c) engage with the exercises provided in the Practice Course.
12. NO WARRANTIES GIVEN
We make no representation or warranty to You that any of the methods used in the Product will work for your particular circumstances. You will not hold Us responsible for the failure (in whole or part) to achieve Your desired outcome(s).
13. SAFE ENVIRONMENT
We are committed to providing a safe, loving and supportive environment for You to grow.
At the same time, You acknowledge that the Session is a deep, reflective inward journey, which may bring to the surface difficult experiences from Your past. We ask that You inform Us immediately of any discomfort you may experience so that We can support You appropriately.
14. FITNESS TO PARTICIPATE
By scheduling Your Session, You acknowledge that You are in a suitable physical, mental and emotional state to participate in Your Session. If you do not feel that you are well enough to participate, You agree to notify us, and to postpone Your Session until You feel fit to participate. We also advise that you consider any professional help if appropriate.
15. NO SUBSTITUTE FOR PROFESSIONAL HELP
You understand and acknowledge that the Product is not a substitute for professional mental, emotional or physical health support. If You currently see a professional for management of any health condition, We advise that You continue with this support as recommended by Your professional.
You understand and acknowledge that this Product is not a form of therapy.
16. LIMITATION OF LIABILITY
You will not hold Us liable for any loss or cost incurred by You (or any person related to You) in the event of:
a) mental, physical or emotional stress, ailment or condition;
b) any financial disadvantage or loss;
c) a breakdown in any personal, professional or other relationship;
d) any other damage;
that You (or any person related to You) believe to be caused either directly or indirectly by Your participation in the Product. You shall indemnify Us in the event of any such claim.
17. INTELLECTUAL PROPERTY RIGHTS
Subject to any exceptions expressly listed in this clause, You have no right to use or reproduce any processes, techniques, presentations, methodologies, precedents, and materials used by Us in the Product (“Materials”).
We grant You a non-exclusive, royalty-free and perpetual licence to use any Materials for which The Reimagine Lab owns copyright. This licence enables You to use these materials for personal use only, and does not allow You to distribute or reproduce these Materials for the personal use of others. Any use of these Materials by Your servants, agents, or any related bodies corporate is prohibited without express consent from Us. Any appropriation of these Materials by You for commercial benefit is prohibited without express consent from Us.
18. CONFIDENTIAL MATERIAL YOU GIVE TO US
As part of the Product, We may need to obtain Your personal details or confidential material relating to You personally. Such material may be shared with employees and contractors We engage to help deliver and administer the Product. Any information shared will be limited to that which is required for the employee or contractor to perform their role to an acceptable standard. Confidential material will not be disclosed to any other third party without Your consent, except where disclosure is required under a law or a court order.
19. PRIVACY WITHIN THE PRODUCT
The Product provides a safe space for You to speak candidly about your life. Anything You share with Us in the Product will not be disclosed to any other party, except in the circumstances outlined in Clause 15.
In addition, we agree to keep confidential any Sensitive Information about You that you may share in any interaction that occurs as part of the Product. This includes, but is not limited to, Sensitive Information shared in the Your Session, in the Portal or in any other communications with Us.
Sensitive Information is information about an individual that a reasonable person would regard as being capable of causing harm to that individual and/or other persons if disclosed. This includes, but is not limited to, information relating to personal relationships, sexuality and sexual orientation, employment, personal beliefs (including religion and spirituality), physical or mental health matters, abuse, legal matters, or ethnicity.
20. HARMFUL BEHAVIOURS
Bullying, harassment, intimidation, violence and threats of any kind will not be tolerated within this Product. We reserve the right to suspend or terminate, in part or full, Your access to this Product in the event of any statements or actions by You during your participation in this Product that We believe to be harmful to Us or to another person.
21. RECORDING OF YOUR SESSIONS
If Your Sessions are conducted via a video conferencing tool, your Sessions will be recorded by default, and made available to You via the Portal. This is to enable You to use it as a reference source in the future.
You and We agree not to share Your recording with any other person or organisation.
If You do not wish to have Your Session(s) recorded, please notify Us prior to your Session(s) by email at hello@thereimaginelab.com.
22. VOXER SUPPORT ENTITLEMENT
Your Voxer Support entitles you to send Us a voice memo ("Support Request") via the Voxer app in order to seek support via a return voice memo from us over the course of your 21 Day Practice. Your Voxer Support commences the day after your Activation Session, and lasts for 30 days.
23. PURPOSE OF VOXER SUPPORT
Voxer Support is provided as a means for You to ask questions to Us in relation to any material You encounter over the course of this Product. It is not intended as a substitute for coaching, counselling, or other in-depth personal development or support services.
24. VOXER SUPPORT - FAIR USE GUIDELINES
There is no limit to the number of Support Requests You may send to Us, however We ask that the number of Support Requests be kept to a reasonable amount. We will inform You if We believe that the number of Support Requests exceeds what may be regarded as "Fair Use." We also reserve the right to restrict or terminate your Voxer Support in the event of continuing breaches of these Fair Use Guidelines.
25. VOXER SUPPORT - SCOPE OF SUPPORT
Voxer Support is intended to answer any questions You may have regarding:
a) How to interpret and work with the Gene Keys;
b) How to perform exercises outlined in the 21 Day Practice;
c) What you are experiencing in your daily exercises during your 21 Day Practice;
d) How to work with pressures and challenges in your daily life to unlock further insight.
Voxer Support is not intended to:
a) Provide advice on how to live Your life, or on how to act or respond in Your daily life situations;
b) Be a platform for venting frustrations, or for casting judgements on others.
We reserve the right to refuse to answer any Support Requests that We believe fall outside the scope of Voxer Support.
26. VOXER SUPPORT - SERVICE LEVELS
We respond to Support Requests on a best endeavours basis. While We aim to respond within 2 business days (as defined in Sydney, Australia), We are under no obligation to respond within this timeframe. We accept no responsibility or liability for any loss, disadvantage or damage that You incur as a result of any delay in our response.
27. TERMINATION OF AGREEMENT BY US
We may terminate this Agreement by written notice to You if
a) You fail to perform or observe any of the terms of this Agreement and fail to remedy such breach within five business days of a notice from Us to remedy that failure; or
b) You fail to perform any term of this Agreement which is incapable of Remedy; or
c) An insolvency event occurs in relation to You (for instance, You become bankrupt, or some arrangement or court order is made or proposed in relation to all or any of Your assets).
d) We believe that You have breached clause 20 (Harmful Behaviours).
28. TERMINATION OF AGREEMENT BY YOU
You may terminate this Agreement by providing written notice to Us if:
a) We fail to perform any term of this Agreement which is incapable of Remedy;
b) An insolvency event occurs in relation to Us (for instance, We become bankrupt, or some arrangement or court order is made or proposed in relation to all or any of my assets); or
c) The termination occurs as a result of the Designated Coach being unavailable, and You choose to exercise termination rights under Clause 7(b)
29. REFUNDS
The following procedure applies for refunds of the Product Fee if the agreement is terminated prior to the delivery in full of the Product.
a) If the agreement is terminated by Us under clause 27, no refund of the Product Fee is payable by Us to You.
b) If the agreement is terminated by You under clause 28 (a), (b) or (c) a full refund of the Product Fee will be paid to You if Your Session has not commenced. If termination occurs once the Session has commenced, no refund will be payable.
c) No refund will be payable by Us to You if you fail to attend Your Session, or if you fail to attend within the first 20 minutes of Your Session, as per Clause 6.
d) No refunds will be payable by Us to You if you choose to terminate the agreement for any other reason.
30. GOVERNING LAW
This Agreement is governed by the laws of the state of New South Wales, Australia.